Dusk Moth is comitted to providing clothing and accessories of the highest quality and your satisfaction is of great importance to us. You are welcome to send back to us any items within 14 days. We will be happy to exchange for another size or another item. Please note that there are no refunds unless the item is faulty or significantly not as described.
Filling in the returns form
When you receive your order, there will be a returns form in the package.
For exchanges, please note down the items you would like in exchange and the size you require with your name, address and order number.
If you are seeking a refund for a faulty item, please indicate the nature of the fault and we will refund the purchase price of the returned good(s). Please make sure you include your name and address and any other necessary information.
The product(s) must be returned in the same condition in which it was sent. All Clothing and Accessories returned must have no visible signs of wear or damage. All product(s) must have all of its tags and labeling still attached.
Posting your parcel
You will need to pay the postage on any return, however we will pay the postage on any item sent to you in exchange. If an item is returned faulty we will refund all reasonable postage costs.
Please ensure you adequately package all returns as we cannot accept liability for damage to items returned to us without suitable packaging. All product(s) must have all of its tags and labeling still attached.
The address to send your return to is as follows:
Dusk Moth Designs
13 Helm St
We aim to process your return within 3 days, whether it is for an exchange or refund. You will usually receive your replacement within 7 days. Refunds will normally be processed within 7 days.
Australia Post Domestic Registered Mail
Australia Post Domestic Express Post
Australia Post Domestic Express Post Platinum
Australia Post International Registered Mail
Australia Post International Express Post
Please note that items returned to us are the Sender's responsibility and we cannot be held accountable for these losses. In order to minimise loss, we advise all customers to send returns via recorded delivery to us and we will attempt to track and trace the order with either Australia Post or the courier the parcel was sent with.